h5.gowin Privacy Policy

This page describes what we collect when you use h5.gowin and how we keep that data protected. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place wagers on Liga 1 markets and live tables, we collect personal and transactional information. Our commitment is to handle that information transparently, store it securely, and use it only for purposes essential to account management, fraud prevention, and legal compliance.

We do not sell your data. We share it with payment processors, banking partners, and regulatory bodies only when operationally necessary or legally required. You retain the right to request a copy of your data held on h5.gowin or request deletion (subject to regulatory retention periods). This policy applies to all h5.gowin users regardless of access method (web browser, mobile app, desktop) or location (Jakarta, Surabaya, Bandung, Medan, or other supported regions).

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on h5.gowin

We collect data in several categories. First, account registration data: your full name, email address, phone number, and date of birth. Second, identity verification data: a copy of your government-issued ID (passport, national ID card, or driver's license) and a proof of residential address (utility bill, bank statement, or rental agreement). Third, payment data: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive confirmation of the transaction (amount, timestamp, payment method, and your account identifier with the payment provider). We do not store your e-wallet PIN, card number, or bank account number—those credentials remain with the payment provider.

Fourth, transactional data: every wager you place on Liga 1 fixtures, live blackjack tables, Aviator slots, or Mobile Legends esports is logged with timestamp, bet amount, odds (if applicable), and outcome. Fifth, device and usage data: we log your IP address, device type (Android, iOS, desktop), browser type, and approximate geolocation (city level, not street address). Sixth, support data: if you contact our help team, we retain your messages, our responses, and any account details you share during the ticket.

How we use your data on h5.gowin

We use your data primarily for account administration and regulatory compliance. Your name, email, and phone number allow us to authenticate your login, send transaction confirmations, and contact you about account issues or support tickets. Your ID and proof of address are used for KYC (Know Your Customer) verification—we verify your identity against official records to comply with anti-money-laundering and fraud-prevention regulations. Your payment data is used to reconcile deposits, process withdrawals, and track financial flows for accounting and audit purposes.

Your wager history and outcomes are logged for multiple purposes: to calculate your balance and any loyalty program points, to settle disputes (if you believe a bet was mis-settled, we review the transaction log), to detect pattern betting or collusion, and to comply with regulatory reporting requirements. Your device and IP logs are used for fraud detection (e.g., if your account is accessed from an unusual location or device, we may flag it for verification) and to troubleshoot technical issues. Your support correspondence is retained to help resolve your issue and to maintain a record in case of escalation.

We do not use your data for marketing unless you opt in. We do not sell your data to advertisers, data brokers, or third parties outside our operational structure. We may share aggregated, anonymized statistics (e.g., "many active users bet on Liga 1 this week") in internal reports or public announcements, but these contain no personally identifying information.

Third parties and data sharing by h5.gowin

We share your data with third parties only when necessary for operations or legally compelled. Our payment processors (the backend companies handling mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transactional data to route payments and settle withdrawals. Our banking partner (the acquiring bank that holds our merchant account) receives aggregate financial data. Our hosting provider (the company operating our servers) has access to encrypted data backups; our servers may sit outside Indonesia, but data encryption ensures that the hosting provider cannot read the content.

We may share data with government agencies, tax authorities, or regulators if compelled by law (e.g., if law enforcement requests records of wagers placed during a specific date range). We retain the right to report suspicious activity to financial-crime units if we detect patterns consistent with money laundering or fraud. In disputes between users or between a user and h5.gowin, we may share relevant transactional data with dispute-resolution bodies or arbitrators.

How long we retain your data on h5.gowin

We retain your account data (name, email, phone, ID, proof of address) for as long as your h5.gowin account remains active plus a minimum of 5 years after closure or deletion. This retention period is required by financial regulations and anti-money-laundering law. Your transactional data (wagers, deposits, withdrawals) is retained for a minimum of 7 years for accounting and audit purposes. Your support tickets and correspondence are retained for 3 years after closure unless deletion is specifically requested and no legal hold applies.

Device logs and IP access logs are typically retained for 90 days; older logs are automatically purged. If you request account deletion, we flag your account as deleted but retain the essential records (ID, transaction history) for the legally mandated periods. You cannot withdraw or modify data during the retention period, but you retain the right to request a copy of any data we hold about you at any time.

Your rights regarding data on h5.gowin

You have the right to request a copy of all personal data we hold about you. To do so, contact our privacy team at the email or phone number provided at the end of this policy. We will compile your data and deliver it within 30 days. You have the right to request correction of inaccurate data (e.g., if your registered name is misspelled, we will correct it). You have the right to request deletion of your account and associated data, subject to the retention periods outlined above—data legally required to be retained will not be deleted, but we will flag your account as deleted and cease active use of your information.

You have the right to object to processing of your data for specific purposes (e.g., if you do not wish your wager data to be included in regulatory reports, we will assess whether such objection can be accommodated without breaching legal requirements). You have the right to lodge a complaint with the relevant data-protection authority if you believe we have violated your privacy rights. You may exercise these rights by contacting us using the contact details provided below.

Cookies and tracking on h5.gowin

We use cookies and similar tracking technologies to maintain your session, remember your login preferences, and track usage patterns (which pages you visit, how long you spend on each, which games you play). These cookies are essential for h5.gowin to function. Without session cookies, your login would not persist; without preference cookies, you would need to re-enter settings each time you visit. We do not use cookies for third-party advertising or cross-site tracking.

You can disable cookies in your browser settings, but doing so will impair h5.gowin functionality (you may be logged out frequently, settings will not persist). We do not use third-party tracking pixels or beacons that follow you across other websites. Our analytics tools (which measure traffic, user engagement, and feature usage) are configured in privacy-preserving mode—we track aggregate patterns, not individual user journeys.

Security measures on h5.gowin

We encrypt all data in transit using HTTPS/TLS protocols. Data at rest (stored on our servers) is encrypted using industry-standard encryption algorithms. Access to your data is restricted to h5.gowin staff with a legitimate operational need (support agents can see your account data to help you, but fraud analysts cannot access your ID without authorization from compliance). We conduct regular security audits and penetration testing. We maintain a vulnerability disclosure program: if you discover a security flaw, you can report it confidentially, and we will investigate and remediate without public disclosure or penalty.

We do not guarantee absolute security—no system is unhackable. However, we follow industry best practices: we keep our software patched, we monitor for intrusions, and we maintain incident-response procedures. If a data breach occurs, we will notify affected users within a legally required timeframe and cooperate with regulators.

Contact us about your privacy on h5.gowin

If you have questions about this privacy policy, wish to request a copy of your data, or wish to exercise any privacy right, contact our privacy team:

• Email: [email protected]
• Phone: Available during business hours (08:00–17:00 Jakarta time, Monday–Friday)
• Postal address: Available upon request—contact privacy team for details

We aim to respond to privacy inquiries within 14 days. If your inquiry is complex, we may require up to 30 days. We will acknowledge receipt of your request and provide status updates if the resolution takes longer than expected. This privacy policy is effective as of the date posted on h5.gowin and is subject to periodic review. Material changes to this policy will be announced via email to all active users. Continued use of h5.gowin constitutes acceptance of the privacy policy in effect at that time.